Return Policy

At Rajwada Hing, customer satisfaction is our top priority. We take great care to ensure that every product we deliver meets high standards of quality and safety. However, if you are not fully satisfied with your purchase, this Return and Refund Policy explains the process for returns, replacements, and refunds.

1. Eligibility for Returns

Returns are accepted only in the following cases:
You received the wrong product.
The product was damaged or defective upon delivery.
The product is expired or of unsatisfactory quality at the time of receipt.
Returns are not accepted for reasons such as change of mind, taste preferences, or opened/used products (due to the nature of food items).

2. Return Process

Customers must notify us of an issue within 48 hours of receiving the product by emailing us at [add support email] or calling +91 7419147419.
To complete your return request, please provide:
Order number
Product details
Description of the issue (with photos if applicable)
Once your request is approved, we will guide you through the return or replacement process.

3. Refunds

If your return is approved, you may choose:
A full refund to your original payment method, or
A replacement product at no extra cost.
Refunds are processed within 7–10 business days after approval.
Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Cancellations

Orders can be cancelled only before dispatch. Once shipped, cancellations are not allowed.
In case of a successful cancellation, the full amount will be refunded within 5–7 business days.